RETURN POLICY

Our Policy lasts 30 days from date of purchase for returns

RETURN CONDITIONS

• Item Tag is still on the item
• Item has not been used
• Item is not damaged and in a sellable condition

If 30 days has past you will not be eligible for a refund for any reason.

Please review the credit process

Please contact us at sales@celcom.co.za to inform us of your intent to return and the reason before sending your goods.

R125 courier fee will be charged to exchange or return of the items if we are required to collect the items.

Non-returnable items: 
Gift cards 

EXCHANGE POLICY

Our exchange Policy lasts 14 days from date of purchase

EXCHANGE CONDITIONS

• Item Tag is still on the item
• Item has not been used
• Item is not damaged and in a sellable condition

Send us an email at sales@celcom.co.za to confirm we have stock and can reserve it for you while we process your exchange.

We can collect the item at the deemed rate, or you can arrange with our team, and we will advise where the package must be sent

Please note:

If you chose to plan your own shipping, then the items are shipped at your own risk. Please contact us with your arrangements before sending anything to us.

CREDIT PROCESS

After we receive your item on a return or exchange, our team of professionals will inspect the item/s.

You will receive an email to confirm whether all is in order.

We will also notify you of the approval or rejection of your return/exchange, and you will be issued a gift card for the return value for instance resolution on returns.

If an exchange and no suitable size available, then the gift card process will be issued.

If you approved for a cash refund for any reason, this process would take up to 5 business days

If your return or exchange is rejected, you will be required to collect your items from our office.